Steps to request deletion
- Open the email account you used to register with Conecta.
- Write to conectagd@gmail.com.
- Use the exact subject “delete account”.
- Briefly state the reason for the request without including passwords, codes, or sensitive documents.
- Send the message. We will reply to confirm receipt, verify ownership if needed, and notify you when the process is complete.
Data that is deleted
After completing a valid request, we delete or anonymize the account and associated personal data in Conecta’s active systems. This may include the profile, saved addresses, favorites, reviews, managed business content, linked images, sign-in identifiers, and notification token, as applicable to your use.
Removing the app from your phone does not start this process. You must send the email request.
Data that may be retained
We may retain limited information when necessary for legal compliance, security, fraud prevention, or the defense of claims. That information is restricted to the purpose that justified its retention.
Backups expire through their normal lifecycle and are not restored to operate a deleted account again.
Verification and access from the app
We only process the request when it arrives from the registered email. If you used Google Sign-In, write from that same Google account. We may reply to verify ownership, but we will never request your password or an access code.
Inside Conecta, you can also find this resource under Menu → About Conecta → Delete my account.