Delete it from the app
- Open Conecta and sign in with the account you want to delete.
- Go to Profile › Legal and privacy › Delete account.
- Review what is deleted and what is kept. If you have bookings, orders, deposit refunds or balances pending, the app tells you what to resolve first, because they are commitments to other people.
- Confirm that you understand deletion is permanent and sign in again to prove it is you.
- The account is deleted right away and you are signed out.
Request it by email if you no longer have the app
- Open the email account you used to register with Conecta.
- Write to conectagd@gmail.com.
- Use the exact subject “delete account”.
- Briefly state the reason for the request, without passwords, codes or sensitive documents.
- Send the message. We will confirm receipt, verify ownership if needed and let you know when the deletion is complete, within 30 days at most.
What data is deleted
We delete your profile (name, email, phone, photo and addresses), your favorites, your search and viewed-business history, your notifications and preferences, your devices’ notification identifiers, your job profile and your access: the sign-in identity is deleted and, if you signed in with Apple, the authorization you gave Conecta is also revoked.
If you own a business, it closes together with the account, stops appearing on Conecta, and its contact phone and email are deleted.
Any promotional credit you have is lost, because it is non-refundable. Deleting the app from your phone does not delete the account.
Data that is kept
We keep, without data that identifies you, the record of bookings, orders, coordinated payments, commissions and billing for as long as the applicable law requires, because it is accounting and the basis for handling claims.
Your reviews and messages are kept without your name or photo, so the businesses and people you talked to keep their history and a business’s reputation does not change because of a decision it had no part in.
Backups are deleted on their normal cycle and are never restored to operate a deleted account again.
Verifying email requests
We only process an email request when it comes from the registered email. If you signed in with Google or Apple, write from that account’s email. We may reply to confirm ownership, but we will never ask for your password or an access code.